Customer Testimonials in Austin, TX

One star because there was no option to select any. I thought having a Land Rover was my dream vehicle but this has been the WORST experience EVER. We bought a 2022 Land Rover Discovery back in 2024 for our anniversary vehicle and little did we know they sold us ( Desiree Ronquillo ) without having it inspected. So we bring it back it for service because the brakes were malfunctioning and ( Linda Glass ) tells us it's the price u pay to have a "luxury" vehicle. But I disagree because it's luxury means it should be better than all the ... Read More

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DealerRater - Apr 1, 2025

One star because there was no option to select any. I thought having a Land Rover was my dream vehicle but this has been the WORST experience EVER. We bought a 2022 Land Rover Discovery back in 2024 for our anniversary vehicle and little did we know they sold us ( Desiree Ronquillo ) without having it inspected. So we bring it back it for service because the brakes were malfunctioning and ( Linda Glass ) tells us it's the price u pay to have a "luxury" vehicle. But I disagree because it's luxury means it should be better than all the rest u should get your monies worth. Ever since we have been bringing back in almost every weekend for issues they missed only to be turned back around to tell us there's nothing that can be done. This time we call corporate so we can trade in which they refused at first so they ended up trading it in for a 2023 and this one is worst the 2022. About a week after we get the trade in we get a flat tire. Now I understand that it's not their fault for flats however they should be willing to replace it with NO problem. After all it's included in the package we bought with the vehicle but instead they patch it. Then a few months go on another flat and so on. This time the door handle kept sticking and it won't close...losing lugg nuts on the tires ( another hazard )... I can't help it seems like every time we bring it in they get an attitude as if it's our fault when in reality their technicians didn't take time out to properly service the vehicle. If u do it right the first time you won't have this issue. Simple. I've been with Mazda since 2010 and NEVER have I had issues such as this. On top of this there service is always TOP TIER and they treat me like I matter because I do. When they service they always provide me with a video to show me what was done to my vehicle. Never, again, will we purchase from Land Rover again. We just want to trade it in and never look back at Land Rover again. I'm stick to Mazda! ✌🏾

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We just had both vehicles down for a service, on our 2021 Velar and F-Pace. John Sarantidis has been our Service Technician/ Lead since our first set of 2018 models. We have been so impressed with his customer service. John and his Team are very friendly and helpful. They always go above and beyond to make sure we were satisfied and taken case of. I highly recommend Jaguar/ Land Rover of Austin to anyone looking for a Great buying or vehicle service experience. First Class from the time you walk through the doors until you leave. We will continue to be past ... Read More

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DealerRater - Oct 21, 2024

We just had both vehicles down for a service, on our 2021 Velar and F-Pace. John Sarantidis has been our Service Technician/ Lead since our first set of 2018 models. We have been so impressed with his customer service. John and his Team are very friendly and helpful. They always go above and beyond to make sure we were satisfied and taken case of. I highly recommend Jaguar/ Land Rover of Austin to anyone looking for a Great buying or vehicle service experience. First Class from the time you walk through the doors until you leave. We will continue to be past and present clients for John Sarantides and Joe Serio. Thank Y'all for being Awesome. J and D from Belton, TX.

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Worst experience Buying any vehicle EVER! they delivered a certified pre owned Rover that had issues within 5 minutes of them delivering truck. Should have been corrected in their 160 point "through" inspection to make this a certified pre owned vehicle. It has been over two months since purchase and i still have no title or registration. temp plates are now expired. You cant get them on the phone or their Corp store that handles all paperwork Dallas Land rover. I would never do business with either of these stores. They blame all problems on Land rover brand. none of ... Read More

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DealerRater - Aug 6, 2024

Worst experience Buying any vehicle EVER! they delivered a certified pre owned Rover that had issues within 5 minutes of them delivering truck. Should have been corrected in their 160 point "through" inspection to make this a certified pre owned vehicle. It has been over two months since purchase and i still have no title or registration. temp plates are now expired. You cant get them on the phone or their Corp store that handles all paperwork Dallas Land rover. I would never do business with either of these stores. They blame all problems on Land rover brand. none of my problems had to do with the brand it was the SNELL family of dealerships not doing their job. no one from the GM to the delivery guy is accountable for anything

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I recently had my vehicle in for a service call. Gerald my service technician was, as always, at his best. He kept me informed the entire time and was available by phone and on site. I couldn’t have asked for more.

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My very first car purchasing experience was with this dealership. Everything sounded great, and I trusted that I was being well taken care of. However, after purchasing the vehicle, and the dealership ran an inspection on the car to allow the vehicle to be driven off the lot. Come to find out, they passed the inspection even though the breaks should not have passed. We drove it off the lot and that is when the issues began. Almost every weekend after purchasing the vehicle within the first 90 days, I had to take the car back to the lot. I was ... Read More

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DealerRater - Jun 27, 2024

My very first car purchasing experience was with this dealership. Everything sounded great, and I trusted that I was being well taken care of. However, after purchasing the vehicle, and the dealership ran an inspection on the car to allow the vehicle to be driven off the lot. Come to find out, they passed the inspection even though the breaks should not have passed. We drove it off the lot and that is when the issues began. Almost every weekend after purchasing the vehicle within the first 90 days, I had to take the car back to the lot. I was ultimately told that the car passed their inspection when it shouldn't have and the breaks needed to be serviced. To make up for the issue, I was offered a car to drive while they waited for the parts and could complete the repair. I was also offered a reimbursement of my first car payment and an additional $22.00 to help with gas. I accepted this offer as I saw a major effort to take care of this issue. While the car was repaired, the reimbursement was never given. When I call, they avoid me. They don't return my calls and attempts to have them complete the resolution they offered. Their Vision and Mission Statements both speak of integrity, honesty, and trust. However, I have yet to experience anything other than dishonesty, irresponsibility, and cheating... Next stop is to file a complaint with the DMV. While they may have gotten the sale, they did so in a very underhanded way, and it is obvious.

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Everyone at this dealership has been so helpful and friendly. My Sales Guide, Joe Serio, is the best! Kirby Chase in Finance is so easy to work with and helps make buying a vehicle seamless. I can always count on John Sarantidis in service to take great care of my vehicle, should I ever have to bring it in for service. This is my second vehicle with this group. I have 3 Jaguar dealerships within 150 miles of me, and I choose to come here.

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I love this Dealership and location, Very Impressed with salesman Robert Walls. His knowledge about the vehicles and ability to find a way for you to be happy with your decision to buy/lease. My husband and I just decided to purchase two new vehicles thru Robert and he made what we were doing make sense. He is absolutely the best. Thanks! Angie Hancock

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Do NOT trust this dealership, especially the service department. Specifically, John Sarantidis. He cares nothing about the customer and will only use you for a money grab. He goes back on what he says and is not truthful. I am certain you can find a different Jaguar Land Rover dealership that is honest and cares about what is best for the customer. My car is great..... my dealership is not!

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Bad customer service. They do not keep their agreements. They do not call you back when they say they will. They take days to do the simplest things.

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I wanted to take a moment to express my utmost satisfaction with the service provided by Gerald Watson at Land Rover Austin. From the very beginning, Mr. Watson exhibited a level of professionalism and expertise that truly set him apart. Not only did he handle my Jaguar's issue efficiently, but he also went above and beyond to ensure that I was kept informed throughout the entire process. His attention to detail and commitment to providing excellent customer service was evident in every interaction. I am thoroughly impressed with the quality of work done on my vehicle. It's clear ... Read More

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DealerRater - Sep 11, 2023

I wanted to take a moment to express my utmost satisfaction with the service provided by Gerald Watson at Land Rover Austin. From the very beginning, Mr. Watson exhibited a level of professionalism and expertise that truly set him apart. Not only did he handle my Jaguar's issue efficiently, but he also went above and beyond to ensure that I was kept informed throughout the entire process. His attention to detail and commitment to providing excellent customer service was evident in every interaction. I am thoroughly impressed with the quality of work done on my vehicle. It's clear that Mr. Watson and the entire service department at Land Rover Austin take great pride in their work. I will not hesitate to return for any future service needs and will wholeheartedly recommend Gerald Watson and Land Rover Austin to friends and family. Thank you for the exceptional service.

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Augustine of the service department went above and beyond. He was very helpful and took the time to diligently research service records and relay valuable info to me. Augustine is a credit to the dealership.

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I recently purchased a vehicle from Land Rover Austin last week. I would never recommend this dealership to anyone. Last March I ordered a new Defender with a delivery date in roughly 10 months. I worked with David Boman. While he was knowledgeable of the vehicle his interactions from that day forward left us extremely frustrated. I did email every 30-60 days to see if the car had been ordered. I would rarely get a response from him by phone or email. Finally I contacted him in Oct. and he said the car would be ordered on the 13th of Oct. ... Read More

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DealerRater - Jan 18, 2023

I recently purchased a vehicle from Land Rover Austin last week. I would never recommend this dealership to anyone. Last March I ordered a new Defender with a delivery date in roughly 10 months. I worked with David Boman. While he was knowledgeable of the vehicle his interactions from that day forward left us extremely frustrated. I did email every 30-60 days to see if the car had been ordered. I would rarely get a response from him by phone or email. Finally I contacted him in Oct. and he said the car would be ordered on the 13th of Oct. I made an appt to see him on Oct 10th to make sure the vehicle was correct as we made a couple of changes. When I got to the dealership to meet with David, he told us that the car was ordered two days earlier. No call, no email from him to let me know. And I live almost 2 hrs away... what a waste! We were going to remove the tire cover at the mtg and thankfully they did make us pay for it. I continued to call David towards the end of the year to get a delivery date. No response again. At this point I was done with him. I ended up getting connected with Bill Grimes in the finance dept. He was fantastic... very responsive, helpful and went out of his way even though this was not his job! He tracked down the date, would keep me updated and always got back to me. Then I got a call from Daniel Souza the sales manager. I was wondering why this got escalated to him and he made it seem like I was disturbing him when we spoke about the issues with the vehicle. He was not wiling to work through these issues, kept trying to tell me he was helping me out but really he was just covering for his employee poor performance. At the end of the day with any vehicle you purchase. no matter how much your paying but especially the amount I paid, I would expect good communication between the salesperson and the buyer.

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SERVICE DEPARTMENT IS TERIBLE!!! I called for an appointment and my advisor informed me that after you drop your car off for the "appointment it could take 3 or 4 days before they even look at it? The dealer just wants it there at their convivence not yours. So i asked to get a loaner since it was going to be there for several days. He said he did not have a loaner car available and did not know when there would be one available, but he would call me once he could schedule one. Never heard from him again. I ... Read More

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DealerRater - Jan 4, 2023

SERVICE DEPARTMENT IS TERIBLE!!! I called for an appointment and my advisor informed me that after you drop your car off for the "appointment it could take 3 or 4 days before they even look at it? The dealer just wants it there at their convivence not yours. So i asked to get a loaner since it was going to be there for several days. He said he did not have a loaner car available and did not know when there would be one available, but he would call me once he could schedule one. Never heard from him again. I was going out of town for the holidays so I dropped kit off so they would have time to fix my rear lower hatch. when I picked it up yesterday I checked the hatch. It was not even put back together in fact the techs drill was still in the cargo area of my car. So i waited for them to put it back together. Then i tested the upper and lower Hatch the lower one did work but now the upper part does not close.( which worked fine when i dropped the car off. They told me to bad we can fix it for $1,700. I will never buy another vehicle or have service done at Land Rover Austin again.

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Misleading, bait and switch. This dealership will unfortunately screw you, threaten you, and share your personal information. Avoid at all costs and buy from the Sewell location 15 mins north. I previously wrote this review but deleted it because the dealership threatened that if I didn’t take it down then they wouldn’t give us the car. This should be all I need to say because causing a customer such a bad experience they’re compelled to write a negative review and then threatening them for talking honestly about the experience is horrible. And despite the GM’s promise (if ... Read More

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DealerRater - Nov 25, 2022

Misleading, bait and switch. This dealership will unfortunately screw you, threaten you, and share your personal information. Avoid at all costs and buy from the Sewell location 15 mins north. I previously wrote this review but deleted it because the dealership threatened that if I didn’t take it down then they wouldn’t give us the car. This should be all I need to say because causing a customer such a bad experience they’re compelled to write a negative review and then threatening them for talking honestly about the experience is horrible. And despite the GM’s promise (if I took the previous review down) to do whatever it takes to fix the situation, they didn’t. So I’ll repost with more details about what transpired since then. I preordered a Range Rover in May because I had a newborn coming and needed a bigger car for my family. They confirmed they placed the order with the manufacturer and that the car would arrive by year-end, 6 months later. Year-end came and then they said it would be another 9 months-- a pretty big bait & switch to suddenly require a 15 month wait when other dealerships' wait was 6-8 months. I later found out they never placed my order. They said they’re "at the whim of the manufacturer" but they're not because the dealership keeps pre-ordered customers in the queue while ordering and selling available cars at a higher premium to new customers-- meaning you could have ordered a car a year ago but they'll choose to sell a new customer a car because that way they can make two sales. So do not order a car from them: while you wait 6 months to 1 year+ for a car, they will continue to order new cars for themselves, and sell those new cars to other people that could have shown up months after you. They do this because they make a higher margin on cars they sell ad hoc. This is one of the only dealerships that chooses to operate this way. They will also skip you in line: they got a car that matched my specs from 6 months prior but they sold it to a friend instead. I could understand if I ordered a bottom-line car but mine was 6-figures. When they admitted they had sold many other people cars after I ordered mine, I asked them to solve the situation with two very simple and fair suggestions: 1) simply put me back in line where I belong (since I ordered in May) and give me the car as soon as it was my *original* turn. They refused to do this, admitting other people that ordered cars after me would receive cars before me and no new estimate for my car other than ‘maybe July’ (15 months total wait time) was given. 2) My second suggestion was to sell me the spec car they told me was coming in which matched my order and they confirmed was still available. I even offered to pay for its list price which was higher than the one I ordered but they refused to sell me this available car. Why? Because they could sell this spec car at a higher margin, netting them about $5K to $10K more in profit. As an aside: this dealership will show your personal information to other customers. I have personally seen and been given a list of other orders including 30+ customer names and their details including dollar amounts. Very unprofessional if not a violation of PII laws. So instead of them easily remedying the situation by putting me back in line or allowing me to buy the equivalent and available car, they chose to make an extra $5K-$10K profit. So repost this review now because while I’d hope the dealership would choose to do right by customers in the future, I have no confidence in this so I’d rather help prevent others from experiencing what I did– especially because it’s so easy to buy the same exact car at the other Austin dealership called Sewell.

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Pretty painless purchase process. Robert Walls was very helpful at every stage. Enjoying our 2023 LR Defender!

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Professional Like Robert Wall make the process very simple, thanks to him I received an immaculate vehicle. He has knowledge to help the customer get the best value and resolve the process efficiently. Also thanks to Bill , finance officer who knows how to that paperwork without paper. ALSO,They have fair prices and they are only 5 blocks from Amtrak Station, so where ever you are take the train is slower sometimes ,but cheaper than gas and you can drive home.. They will be happy pick you up with courtesy.

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My Range Rover needed a basic service before I drove out of town tomorrow and John Sarantidis answered my call in the LRService desk area this morning and he fit me into their service appointments schedule today. Thanks LandRoverAustin !!

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We were very excited to purchase our first Range Rover here in August & were assured by our salesman (Robert) that the car had gone through a rigorous 165 point check and held to the highest automotive standards. When we arrived home we realized that all the A/C vents on the driver side were broken and there was no spare key. No big deal, these things happen. We made multiple phone calls to Robert in attempt to resolve this & he continually asked that we call back next week to remind him. This went on for weeks as though pen &... Read More

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DealerRater - Dec 8, 2021

We were very excited to purchase our first Range Rover here in August & were assured by our salesman (Robert) that the car had gone through a rigorous 165 point check and held to the highest automotive standards. When we arrived home we realized that all the A/C vents on the driver side were broken and there was no spare key. No big deal, these things happen. We made multiple phone calls to Robert in attempt to resolve this & he continually asked that we call back next week to remind him. This went on for weeks as though pen & paper had not yet been invented. Still, being the polite people that we are, we obliged. After four months we followed up again and discovered the key had arrived a couple of weeks earlier (Robert forgot to tell us) and the parts were finally in to repair the A/C! We felt invigorated. The kind of feeling one has when they endure great adversity only come out the other side. Our car was finally going to live up to it's price tag, despite overcoming a scarcity of parchment, lack of ink and Land Rovers skepticism of diaries, calendar reminders and outgoing phone calls. But Land Rover was not going to let a valued customer off that easy. The seemingly easy task of replacing broken A/C vents would take Land Rovers finest minds three days to repair. This is when it came to light that despite being in the transportation industry, Land Rover does not believe in loaner cars or hire cars, or Uber, or Lyft, or taxi's, or horse & carriage and probably has a bone to pick with Rodolph the Red Nose Reindeer. Again, we persevered and made logistical arrangements, sure that we were less than 72 hours away from achieving our improbably goal. This, however, was not our day my friends. This was Roberts time to shine. And shine he did. He used this exact moment to reveal the true unlimited power of his incompetency by ordering the wrong F*@xxxxx key!! I don't know exactly how our story will end, but I can assure you it will not involve buying another vehicle from these charlatans. Stayed tuned.

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The service department is horrendous. I spoke to the service manager after my car had been there for a day and half…they hadn’t started on it, even though I had an appointment. He claimed that all cars coming in for service would wait 6-10 business days before the work would begin. Communication is an absolute joke.

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The service department is all absolute joke. They were booked one month out and when it came time to take the car in didn't have the loaner promised for 4 more days. For routine service (oil change, differential flush, etc.) it took 3 weeks to get the car back. Once back the chief complaint was not resolved. They are not apologetic or try to lessen the inconvenience whatsoever. There are plenty of independent Land Rover service professionals in town and I would HIGHLY recommend going to one of them!

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BEWARE of Land Rover service at Austin 5th street -refused to repair mandatory safety airbag recall, and safety issues>> The service advisor deserves a “5.”Jaenae worked hard to a answer all my questions and diligently endeavored to provide good service, but she couldn’t fix a ZERO mechanic team at jaguar austin 5th street A company is only as good as its weakest link-and this “service” department at jaguar austin 5th street is a disgrace to the name Land Rover or Jaguar. They failed completely. Sadly, The 2008 Range Rover sport was acquired by a close friend who passed ... Read More

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DealerRater - Sep 1, 2021

BEWARE of Land Rover service at Austin 5th street -refused to repair mandatory safety airbag recall, and safety issues>> The service advisor deserves a “5.”Jaenae worked hard to a answer all my questions and diligently endeavored to provide good service, but she couldn’t fix a ZERO mechanic team at jaguar austin 5th street A company is only as good as its weakest link-and this “service” department at jaguar austin 5th street is a disgrace to the name Land Rover or Jaguar. They failed completely. Sadly, The 2008 Range Rover sport was acquired by a close friend who passed away, and— I was helping her identical twin sister . Vehicle documents from Land Rover indicated a critical air bag recall was sent by Land Rover Tata. Because of her critical illness and Covid restrictions, she couldn’t tend to the repairs before she died. I made an appointment but jaguar austin 5th street— said I couldn’t drop vehicle for 4 days—after I arrived at my SCHEDULED appointment, the service mechanic at jaguar austin 5th street said they wouldn’t “look” at it for another week. Why? because it sometimes “takes weeks to get to their backlog of unserviceable vehicles. I live 100 miles round trip. I trusted jaguar austin 5th street mechanics to assess other issues—inspection, central locking system, fuses on windshield wiper. I owned several Jaguars and experienced impeccable service until now. Utter Failure. Indifference. 5th street Land Rover sent me back to drive home in a vehicle they described as dangerous, jeopardizing my life and others on the road, in a car I couldn’t put gas in, WITHOUT replacement of dangerous, defective RECALLED air bags indicated were critical to life. Upon Arrival to appointment, The car drove beautifully, ac works, back up camera, mirrors, and suspension were perfect. Issues: wipers. Central locking system, airbags. Nevertheless, 5 days after my scheduled appointment , they said a diagnostic tool left in the vehicle had fried ALL ELECTRONICS—but that was not true, all electronics worked, but central locking system and wipers. At the end of 5 days, I was advised jaguar austin 5th street — wouldn’t even “diagnose” the rover so I could drive home safely, get an inspection, register. or even learn what was wrong. Why? They said it would cost “thousands and thousands” to “DIAGNOSE”—and even refused to install the air bags on the passenger side which was accessible-- to protect me in the event of a crash. Update: two fuses had blown. I figured this out and replaced. Don't trust these mechanics.

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My vehicle is being serviced there and it’s going on a month and they barely go the parts to start on the repair and now they tell me they can’t give me a answer of when my Land Rover will be ready because they are short staffed. Mind u I purchased my vehicle June 6,2021

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I'm not complaining about the dealership, just wondering if anyone else is getting property tax bills for their leased personal, not business, vehicles. This is my 2nd leased vehicle over the last 4 years and 2nd time I've received a tax bill. If I don't own it, why would I have to pay property taxes? According to the research I've done with the TX State Comptrollers Office, I shouldn't owe property taxes if it is a personal, leased vehicle!

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Best dealership I have dealt with in over 30 years of buying cars. The entire experience from purchasing to service has been excellent. We’ve bought several vehicles and wouldn’t go anywhere else. The sales and services people and the owner are all committed to providing a world class customer experience. Love doing business with this dealership.

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We worked with Shayna on our new 2021 Range Rover Sport HSE Silver Edition and she is the best! Highly recommend Shayna!! Great Experience and car was ready clean for us to pick up!

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I have tried twice to schedule a service appointment and both times were a complete and utter waste of time. Their online service scheduler doesn’t work. It prompts you to enter details about the requested service and whether you’ll need a loaner vehicle. I got a call at 7:20 AM on the day I scheduled service to tell me they have no clue what u need done and no loaner is available. They called back hours later to say my appointment is no good and would need to be scheduled out a week later and with no loaner vehicle. ... Read More

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DealerRater - Jan 15, 2021

I have tried twice to schedule a service appointment and both times were a complete and utter waste of time. Their online service scheduler doesn’t work. It prompts you to enter details about the requested service and whether you’ll need a loaner vehicle. I got a call at 7:20 AM on the day I scheduled service to tell me they have no clue what u need done and no loaner is available. They called back hours later to say my appointment is no good and would need to be scheduled out a week later and with no loaner vehicle. I’m sorry, but when you spend upwards of 6 6 figured for a vehicle, I believe you should expect far better support.

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We just bought a car from here and worked with Robert. He was great and made it so easy for us. He was attentive and helpful but not pushy. We are very happy!

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Bought a used Discovery Sport, still under warranty, hands down this is the WORST dealership around. Svc advisor was arrogant, and extremely condescending. Land Rover should really take a hard look at the way they run the shop. Severe lack of customer care for a world-renowned luxury brand. 35 days for a warranty repair, Still not fixed

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I've been trying to get a broken window washer fixed, in warranty on a 2017. First asked Austin JLR for repair last November. Since then I've had two service appointments scheduled then canceled "The Service Manager has asked us to cancel your appointment as we are way overbooked" (IE...understaffed!) This happened TWICE to me in three months after long 30 plus day waits for each of my scheduled (then canceled by the Dealership) appointments.. I'm in the fourth month since my initial request, and they still have not repaired my in-warranty car. What a crappy way ... Read More

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DealerRater - Feb 5, 2020

I've been trying to get a broken window washer fixed, in warranty on a 2017. First asked Austin JLR for repair last November. Since then I've had two service appointments scheduled then canceled "The Service Manager has asked us to cancel your appointment as we are way overbooked" (IE...understaffed!) This happened TWICE to me in three months after long 30 plus day waits for each of my scheduled (then canceled by the Dealership) appointments.. I'm in the fourth month since my initial request, and they still have not repaired my in-warranty car. What a crappy way to treat your customers....hey, I bought a new car from you guys! You've happily taken my money and left me out to dry not honoring your warranty, driving a less than safe car for my family....this is BS! If I get into an accident, you may be libel. This car is less than safe if you cant see through the windshield goo.

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Just a joke. Scratched my seat on my 2017 Range Rover. Took 3 days to do an oil change and a software update. left oily finger prints all over the inside of the car. Ridiculous.

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Tried to get my brand new Evoque in bc of a check engine light. Took 4 weeks to get it in and 5 weeks to get it back! They didn't even hv a loaner to give us. I asked them what they plan to do about the new demand and the terrible service and they didn’t hv an answer!! I will never buy from these guys again. Their service is AWFUL and they don’t have any plans to expand or hire more service technicians. I’m going back to Covert Cadillac where service is better as soon as I ... Read More

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DealerRater - Jan 3, 2020

Tried to get my brand new Evoque in bc of a check engine light. Took 4 weeks to get it in and 5 weeks to get it back! They didn't even hv a loaner to give us. I asked them what they plan to do about the new demand and the terrible service and they didn’t hv an answer!! I will never buy from these guys again. Their service is AWFUL and they don’t have any plans to expand or hire more service technicians. I’m going back to Covert Cadillac where service is better as soon as I can

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This was the worst experience I have ever had at a dealership. I waited 7 hours and 18 minutes to get my vehicle serviced ( oil change and two warranty issues). There are no loaner cars available until the end of December. The service advisor was rude, arrogant, and inattentive. He knew I was waiting for my vehicle and said it would be a few hours. I expressed concern that if it was longer than that I would need transportation and I would pick the vehicle up later and asked that he keep me posted. I had to find him the three times ... Read More

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DealerRater - Dec 3, 2019

This was the worst experience I have ever had at a dealership. I waited 7 hours and 18 minutes to get my vehicle serviced ( oil change and two warranty issues). There are no loaner cars available until the end of December. The service advisor was rude, arrogant, and inattentive. He knew I was waiting for my vehicle and said it would be a few hours. I expressed concern that if it was longer than that I would need transportation and I would pick the vehicle up later and asked that he keep me posted. I had to find him the three times that I asked the status of my vehicle. It was finally ready at the 6 hour and 45 minute mark except it needed to be washed and vacuumed. I told the advisor I didn’t want it washed I wanted to get my car and leave. It took an additional 30 minutes to get the paperwork so I could check out.

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Dealer refused to do a pre-purchase inspection to my (reputable) mechanics 4 miles away. Didn't want to join me for inspection as it would take time off from him selling cars. He encouraged my mechanics to inspect the car on their lot which all the mechanics I knew refused to do so. Either hiding something and surely not flexible. Cawky and overlooking a potential buyer as all his cars he sells are all over 50k. Didn't seem important nor felt important, crappy around the block test drive due the weather not being nice again risks of either dirtying the ... Read More

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DealerRater - Nov 15, 2019

Dealer refused to do a pre-purchase inspection to my (reputable) mechanics 4 miles away. Didn't want to join me for inspection as it would take time off from him selling cars. He encouraged my mechanics to inspect the car on their lot which all the mechanics I knew refused to do so. Either hiding something and surely not flexible. Cawky and overlooking a potential buyer as all his cars he sells are all over 50k. Didn't seem important nor felt important, crappy around the block test drive due the weather not being nice again risks of either dirtying the car or accident. Wouldn't buy a new or used car and not bringing up the value with my experience.

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This has to be the worst dealership I've ever been to! I've owned a Lexus and Audi before and never been treated this way from a luxury car dealership. No one acted like they were willing to help and the service gentleman was too busy to call me back and discuss my vehicle service options. Even the salesmen were rude and wouldn't acknowledge me when I was trying to ask for help! I recommend taking it to a luxury service center before taking it here!!

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Bar none this is the worst Land Rover dealership in Texas. There is a reason that people drive to other cities to buy their Rovers. In 2014/15 I tried to buy a RR Sport from them but was completely ignored...disrespectfully so...and I left. I ended up buying my RR Sport at Jaguar Land Rover in San Juan. They could school the crap out of this ratchet, sorry excuse for a dealership on how to execute customer service and sell automobiles. They STILL keep in contact with me over 4 years later. They are 10 hours away...so that is difficult to ... Read More

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DealerRater - May 21, 2019

Bar none this is the worst Land Rover dealership in Texas. There is a reason that people drive to other cities to buy their Rovers. In 2014/15 I tried to buy a RR Sport from them but was completely ignored...disrespectfully so...and I left. I ended up buying my RR Sport at Jaguar Land Rover in San Juan. They could school the crap out of this ratchet, sorry excuse for a dealership on how to execute customer service and sell automobiles. They STILL keep in contact with me over 4 years later. They are 10 hours away...so that is difficult to shop there when I want to. The LR Austin service department has had more issues than you can shake a stick at. They say they are improving...time will tell. I had to use this place for service and it was usually not pleasant. But that is not the point of this review. This last few weeks I've been looking on dealer sites in Texas for the vehicle I want. For some reason Land Rover does not syndicate their Certified Pre Owned inventory to the public search sites...so I check Dallas, Houston, San Juan, San Antonio, and...reluctantly tho close...Austin. Sunday night, the vehicle I wanted came up and I called Monday morning for availability. I reached Robert Walls, who seemed to be a bright spot in their sales force, as he was kind and knowledgable. He said the car was available. He recommended I complete an online credit app so I did. Then I get a call that another salesperson came to his desk to take the keys to the car I want. I should be specific at this point...I have wanted a Range Rover or RR Sport, in one of just a few colors, and within a certain price point and under a certain mileage. This was a Sport with HST package that I really liked. Like once a month does a car come up that I like...and here it was. Next thing I know someone was allegedly having financing issues but still trying to buy the car. I asked... why could I just not buy the car?? I went in yesterday to have my current vehicle appraised...all good and was told they had until THIS MORNING to get approved. THIS MORNING. Nope. They keep letting my time be wasted. I was strung along all day...oh they are doing this or we are waiting on that...and did not find out until JUST NOW that they are approved and getting the vehicle. Mind you, I've jumped through every hoop possible to get it. My credit is fine and trade is ready...yet I've been strung along. I'm sure they will have some crap excuse as to why this happened. I'm sure they'll ask me to call some 800 # to discuss my annoyance. I do not think they realize that they really messed up, and if they do not fix this wasting of thousands of dollars worth of MY TIME, I am going to make sure this costs them HUNDREDS OF THOUSANDS of dollars in business. This is the worst treatment for a ready and willing customer. FAIL, YET AGAIN.

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As others have mentioned previously, they were rude, condescending, and lied regarding the deals. They tried changing the deal after we agreed without telling me. Would suggest you stay away.

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I purchased a used vehicle from this location on March 9, 2019. We finished the transaction the afternoon of the 9th. In the morning of the 10th when my family and I took the car out for lunch, the brake light came on. I sent the salesman Jason Thurman an email with picture letting him know and say that this should not happen the day after. When I was purchasing the car he told me they had done a thorough inspection. He also told me they would take the three scratches out from the side of the car and not to worry. ... Read More

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DealerRater - May 4, 2019

I purchased a used vehicle from this location on March 9, 2019. We finished the transaction the afternoon of the 9th. In the morning of the 10th when my family and I took the car out for lunch, the brake light came on. I sent the salesman Jason Thurman an email with picture letting him know and say that this should not happen the day after. When I was purchasing the car he told me they had done a thorough inspection. He also told me they would take the three scratches out from the side of the car and not to worry. He said when the guy that does the work will do the third one when he's fixing the first two. Before I took my car back in, I googled the brake light to see what it was for. I told Jason when I dropped the car off that it is related to the brake pads. He said he will have his mechanic look at it. I picked the car up. Two scratches out of the three had been taken out. He told me the mechanic examined it and said it was just short of brake fluids so they did a top off. A day later the brake light came on again. In my car Audi Q5, the brake pad words flashes up and goes away. However, the brake light remains. I email him with pictures. He never responded to me again. I took the car to Firestone and they told me the brake pads indeed is very much in need of a replacement along with the sensor. It cost me $756.53. What makes me more upset than the cost is that they would let me drive my kids and family in the car telling me it's just a brake fluid top-off. I do not recommend this dealership and would not purchase another car from here again. Edit: I called the number show on the response supposedly by the owner below my Google review. A man name Brad told me to bring the car in and he will measure the brake pads AFTER I told him I already fixed it with Firestone and I can give him the receipt. He said he can't use what someone else fixed at a random shop. He did not offer any solution or apologies at all. I told him I hope you don't have kids and meet a salesman like your shop. He got rude and said I was threatening his kids and hung up on me. Funny that he thought having kids and meeting sales people like the ones in his shop is a threat because that's exactly what happened to me. Thank you for asking me to call that number and nothing was done except for providing more proof that this place's preowned shop does not have decent human beings. The reason I rate the price as a 1 is because of the cost I incurred after purchasing this vehicle to fix what they didn't fix and mis diagnose.

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First, let be qualify my recommendation of this dealership. I would only recommend it if you are able to work with David Baker. Although we did not end up buying a Jag F-Pace (certainly not because of David, he did an awesome job at every turn), David made our experience at the dealership excellent. He was very open and honest, and we never once felt like we were being played, like is the case at some dealerships. He did a great job locating vehicles for us and then following up to make sure we had everything that we needed. The ... Read More

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DealerRater - May 1, 2019

First, let be qualify my recommendation of this dealership. I would only recommend it if you are able to work with David Baker. Although we did not end up buying a Jag F-Pace (certainly not because of David, he did an awesome job at every turn), David made our experience at the dealership excellent. He was very open and honest, and we never once felt like we were being played, like is the case at some dealerships. He did a great job locating vehicles for us and then following up to make sure we had everything that we needed. The next time we are in the market for a vehicle, we will most definitely be in touch with David. He is Top Notch!!

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I spent time trying lease a new vehicle from this store last month. The level of incompetence exhibited by the GM and his Sales Management staff should be an embarrassment to Jimmy Snell and his grand-fathers good name. The GM is a complete amateur on so many levels and should never have been elevated to this position and is a far cry from the very fine gentleman that had a steady hand on this store from its inception in 1997. The parts and service management and staff remain top notch but all of the long time employees who made this place ... Read More

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DealerRater - Mar 26, 2019

I spent time trying lease a new vehicle from this store last month. The level of incompetence exhibited by the GM and his Sales Management staff should be an embarrassment to Jimmy Snell and his grand-fathers good name. The GM is a complete amateur on so many levels and should never have been elevated to this position and is a far cry from the very fine gentleman that had a steady hand on this store from its inception in 1997. The parts and service management and staff remain top notch but all of the long time employees who made this place special at one time have long since been unceremoniously let go for zero cause or left of their on accord. My recommendation would be to steer clear of this store until the new Park Place Jaguar Land Rover North Austin opens in the Fall if 2019/Winter 2020!!!

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Have had several dealings with this store and Damon Spears the GM is clearly not qualified to run this operation. At best he once might have been a so-so salesman. He does not value long term customers and I have owned several Rovers all of which I was forced to get elsewhere as he tried to take advantage of me as to the value of my trade in each time. Jim Snell the owner has had the wool pulled over his eyes as far as I and other customers I have spoken with are concerned.

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Loving my new Velar. Had a few issues but dealership takes care of the issue. Always friendly service and live getting my car back clean as the day I got it.

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We purchased our Range Rover from Jaguar Land Rover Austin largely because of the quality of service on our previous Land Rover. Our service representative, Ben, is the best in the business, and he and his team stayed on the issue until it was resolved.

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I’ve been buying from LR since 2001. Their sales department is first class, but they really shine in service. I’m always able to get in at a convenient time, they stay in touch with me through the service process and they always have a loaner. I’ll buy from this dealership for life.

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Poor customer retention in the Service department. Service reps don't even schedule a service session for almost a month. Lot of back and forth for loaner vehicles and they dont even call customers to give an update or schedule a future date.

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Shotty dealer that only caters to buyers. They will leave your vehicle in disarray and say you caused it. Technicians are horrible. They left oily hand prints on my cream color leather door. The access panel under my passenger seat was missing the screws and not even mounted properly. The speaker for my alarm wasn't mounted even though they dismounted it. I have a dent in my rear hatch. I took my truck in for a new key and reprogramming and 32 hundred dollars and almost 2 months later it was broken. I know these idiots broke my truck my and ... Read More

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DealerRater - Sep 14, 2017

Shotty dealer that only caters to buyers. They will leave your vehicle in disarray and say you caused it. Technicians are horrible. They left oily hand prints on my cream color leather door. The access panel under my passenger seat was missing the screws and not even mounted properly. The speaker for my alarm wasn't mounted even though they dismounted it. I have a dent in my rear hatch. I took my truck in for a new key and reprogramming and 32 hundred dollars and almost 2 months later it was broken. I know these idiots broke my truck my and I paid for it.

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Great staff very professional and welcoming. Daniel Souza was one of the best dealers I had the pleasure to talk with. He made a effort to go over all questions I had and was very attentive to my daughter and our needs. The staff was kind and went over all very thoroughly while making sure the customer does not wait any longer than needed. We bought a used vehicle that was tip top shape and looked new and fabulous to us. We were very excited!

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Tony in service is great. Always professional. My car comes back washed, repaired correctly and on time. Exact opposite of Mercedes dealership in Austin which is the WORST.

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I'm not sure if it's that they are the one and only Jag dealer in Austin, you almost are forced to deal with them, but they are extremely difficult to get along with. I have been there 3 times to buy, ready to sign that day, and each time, they have done something to xxxx me off, and for me to get fed up with the whole thing and walk out. Last time it was a guy by the name of Daniel, who is his own words said "The lease specials, as misleading as they are, do require ... Read More

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DealerRater - Aug 14, 2016

I'm not sure if it's that they are the one and only Jag dealer in Austin, you almost are forced to deal with them, but they are extremely difficult to get along with. I have been there 3 times to buy, ready to sign that day, and each time, they have done something to xxxx me off, and for me to get fed up with the whole thing and walk out. Last time it was a guy by the name of Daniel, who is his own words said "The lease specials, as misleading as they are, do require a substantial amount of cash down. I can do the lease specials with no problem, whether its an XF or an F-Type. They are usually lower mileage leases, usually about $4-$5k down and dont include taxes and fees, which can be around an additional $5,000 or $6,000 cash." xxx? You are openly admitting you are misleading your customers... Awesome. Again, after his arrogance, I walked away without doing a deal with them. I guess I'm going to do a road trip and buy one from somewhere else. Just not looking forward to using them for servicing...

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Have no clue why I even waste time calling these guys. Look at Google and Yelp reviews--below 2.5 no question. They are so arrogant in their pricing. Never again.

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